Jabal Booking App Privacy Policy

Privacy Policy

Last updated: May 11, 2026

Jabal Coffee LLC, operating as Jabal Coffee House ("Jabal," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you book a room with us, how we use it, who we share it with, and the choices you have.

By using our booking platform at booking.jabalcoffeehouse.com (the "Service") you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information you give us

When you reserve a room through the Service we collect:

  • Contact information — full name and email address.
  • Booking details — the location, room, date, and time you reserve; any notes you provide; your confirmation code.
  • Payment information — when you pay, your card details are sent directly to our payment processor and are never stored on our servers. We retain only a payment confirmation token and the amount charged.

If you create an optional account, we additionally receive your name and email from the identity provider you choose. We do not receive your password for that provider.

1.2 Information we collect automatically

  • Device and usage information — IP address, browser type, operating system, pages visited, referring URL, and timestamps.
  • Cookies and similar technologies — session cookies used by our authentication provider to keep you signed in, essential cookies that make the booking flow work, and (when applicable) a first-party Google Ads conversion cookie (_gcl_aw) that lets us measure whether a booking originated from a Google Ads click. We do not use cross-site tracking cookies for retargeting.

1.3 Information from third parties

  • Identity provider — if you sign in with a third-party identity provider, we receive your name, email address, and profile image from that provider.
  • Payment processor — our payment processor confirms whether your payment succeeded or failed and provides fraud-related signals.

2. How We Use Your Information

We use your personal information to:

  1. Process your booking and charge your payment method.
  2. Send you a booking confirmation, calendar invitation, and reschedule or cancellation notices.
  3. Provide customer service, including responding to your questions and managing disputes.
  4. Operate, secure, and improve the Service, including monitoring for fraud, abuse, and technical errors.
  5. Comply with legal obligations, enforce our Terms of Service, and protect our rights and those of our customers and staff.

We do not sell your personal information, and we do not use it for targeted advertising.

3. Who We Share It With

We share personal information only with service providers that help us operate the Service, and only to the extent they need it. The categories of recipients are:

  • Payment processing — name, email, booking amount, and the card details you provide directly to our payment processor.
  • Account authentication — name and email, if you create an optional account or sign in with a third-party identity provider.
  • Transactional email — name, email, and booking details, to send confirmations, reschedules, and cancellations.
  • Cloud hosting and database — all booking data and device/usage data needed to run the Service.
  • Error monitoring — device/usage data and limited booking identifiers needed to diagnose technical issues.
  • Advertising measurement (Google Ads) — when you arrive from a Google Ads click and complete a booking, we send Google a conversion event containing the Google click identifier, the booking amount, the currency, and the booking confirmation code (used as a duplicate-event key). We do not send your name, email, phone number, or payment details to Google.

Each provider is contractually required to use your information only for the purposes we specify.

We may also disclose information:

  • to comply with a lawful subpoena, court order, or legal request;
  • to investigate potential fraud, security incidents, or violations of our Terms of Service;
  • in connection with a merger, acquisition, or sale of assets, in which case we will require the successor to honor this Policy.

4. How Long We Keep It

We retain booking records for as long as needed to operate the Service and meet our legal, tax, and accounting obligations. When we no longer need personal information for those purposes, we delete it or de-identify it.

5. Security

We protect personal information with administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including encryption in transit (HTTPS), encryption at rest at our providers, access controls, and audit logging. No system is perfectly secure; if you believe your account has been compromised, email us at contact@jabalcoffeehouse.com.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access — ask what personal information we hold about you.
  • Correct — ask us to fix inaccurate information.
  • Delete — ask us to delete your personal information.
  • Portability — receive a copy in a common machine-readable format.
  • Opt out — of any sale or sharing of personal information (we do not sell personal information).
  • Non-discrimination — receive the Service without penalty for exercising any of these rights.

To exercise these rights, email us at contact@jabalcoffeehouse.com. We may need to verify your identity before we act on a request. You may authorize an agent to submit a request on your behalf; we will verify both the agent and the principal.

6.1 California residents (CCPA / CPRA)

California residents have the rights described above, including the right to know the categories and specific pieces of personal information we have collected about you in the preceding 12 months, the business purposes for which it was collected, and the third parties with whom it was shared. We do not sell personal information and do not knowingly collect personal information from minors under 16.

6.2 Canadian residents (PIPEDA and provincial laws)

If you are in Canada, you have the right to access and correct personal information that we hold about you, and to withdraw consent to our use of it (subject to legal or contractual restrictions). To make a complaint about how we handle your personal information, contact our Privacy Officer at contact@jabalcoffeehouse.com; if you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

6.3 European Economic Area and United Kingdom residents

If you are in the EEA or UK, we process your personal information on the legal bases of (a) performance of a contract (processing your booking), (b) our legitimate interests in operating and securing the Service, and (c) compliance with legal obligations. You have the rights described above and may also lodge a complaint with your local data-protection authority.

7. International Transfers

We are based in the United States and our service providers may process information in other countries. Where required by law, we use appropriate safeguards such as standard contractual clauses for international transfers.

8. Children

The Service is not directed to children under 13 (or under 16 in the EEA) and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

9. Changes to This Policy

We may update this Policy from time to time. If we make a material change, we will notify you by email or by posting a notice on the Service before the change takes effect. The "Last updated" date at the top shows when the Policy was most recently revised.

10. Contact Us

If you have questions about this Policy or our privacy practices, contact us:

Jabal Coffee LLC (doing business as Jabal Coffee House)

6200 Miller RD, Dearborn, MI 48126

Email: contact@jabalcoffeehouse.com